Delivery and Returns
Processing Time
Orders are typically processed within 24 hours after payment confirmation.
Shipping Methods
All CESAREC products are dispatched from Italy, with delivery available throughout the EU, Great Britain, and the United States. Depending on your location, shipments are entrusted to leading international couriers:
DHL Express
FedEx
UPS
GLS (General Logistics Systems)
DPD (Dynamic Parcel Distribution)
Estimated delivery time is up to 7 business days within the EU and Great Britain, and up to 10 business days for the United States.
Shipping Costs
The shipping costs are covered by CESAREC. There is no minimum order value required to qualify for free shipping. Your order will be delivered safely and efficiently, without any additional charges.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Delays
While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.
Incomplete or Incorrect Addresses
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsiblefor orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
CESAREC is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter delivery issues, please contact the carrier directly with your tracking information.
Returns Due to Failed Deliveries
Orders returned to us due to failed delivery attempts or incorrect addresses may be subject to additional shipping charges.
Return Criteria
We graciously accept returns within 14 days of receiving your order, whether by choice or in the unlikely event of dissatisfaction, provided the item is returned in its original condition, with all labels, packaging, and accessories intact.
Until the product safely reaches our return address, it remains your responsibility, so we kindly ask that you pack it with care to prevent any damage in transit. Items not returned in pristine condition may not be accepted, and additional shipping costs may be charged.
We appreciate your understanding and reserve the right to seek compensation for any damage to returned pieces.
How to Initiate a Return
To initiate a return, please contact us at info@cesarec.eu, providing details about your experience and the reason for return. We value your feedback and aim to ensure your satisfaction.
Return Process
Upon receiving your request, our team will review the information provided and guide you through the return process. All return shipping costs are covered by CESAREC, ensuring your return may be arranged with ease and without additional expense.
Refunds
Once the returned product is received and inspected, we will process your refund within 14 days. Refunds are made using the same payment method used for the original purchase.
Beyond the European Union, customs duties, sales taxes, and exchange rates are non-refundable through our service. Nevertheless, you might explore the possibility of reclaiming these charges by directly contacting your local customs bureau. Please note that this option may not be universally applicable, and in such cases, we advise considering the engagement of a customs broker should you seek to reclaim duties on returned products.
Please be aware that card refunds may take up to thirty (30) business days, depending on your bank's processing time. The duration can vary among card issuers, and unfortunately, we cannot expedite this process.
Contact Us
If you have any questions or concerns about your order or our shipping and return policy, please contact our customer service team at info@cesarec.eu.
This shipping and return policy is effective as of 21/06/2025 and may be updated without notice.
Please check our website for the most current information.
Thank you for choosing CESAREC.
We appreciate your openness to experiencing the unique energy of our products.
WE ARE HERE FOR YOU.